Shipping & Returns


1. How much are the shipping costs
2. When will my order
3. Not at home
4. Delivery to another address
5. Pick up your order at one of our stores
6. Returns to WW Group
7. When will my order shipped free



1. How much are the shipping costs
The shipping costs vary by country. Below you will find the overview:

Belgium: € 6.95 (free from € 35!)
Netherlands: € 6.95 (free from € 35!)
Germany: € 7.95
Luxembourg and UK: € 9.95
France and Monaco: € 12.95
Denmark, Austria and Italy: € 13.95
Ireland, Portugal, Spain and Sweden: € 16.95
Hungary, Poland, Solvenië, Solwakije and the Czech Republic: € 17.95
Estonia and Finland: € 19.95
Romania: € 21.95
Latvia and Lithuania € 24.95
Bosnia and Herzegovina, Liechtenstein, Croatia and Norway: € 34.95

Rest of the world:

0 t / m 1.6 kg: € 26.75
1.6 kg t / m 4.4 kg: € 34.40
4.4 kg t / m 9.2 kg: € 59.95
9.2 kg t / m 19.5 kg: € 105.30
19,5kg t / m 30kg: € 148.75
30kg t / m 40kg: € 196.65


2. Where is my order?
We sell approximately 8500 different products. Many of these products are in stock. If your product we have in stock, we send it directly.

Orders received by us before 18:00 hours will be processed the same day. On the website you can check the status of your order via your personal login.

On the day of shipment you will receive an email with the track and trace code so you can track the package.


3. Not at home?
If the consignment can not be delivered, because nobody at the pick is found, the mission will return to the depot. Recipient is notified through a notification, which will be stored at the delivery address on the delivery. This notice shall also the potential for a second delivery and / or pick up the shipment. If by addressee within five working days after the first delivery being acknowledged, the shipment will be returned to WW Group. The postage to resend the package we bring you extra.


4. Delivery to another address?
It is possible to get your order at another address. This allows you to specify when ordering. Please note that it is not possible to have the package delivered to a post office box number.


5. Your order will pick up at our store in Belgium.
Stenenbrug 117
2140 Borgerhout
Tel: +32 (0) 36330277


6. Return Send packets to WW Group:
If you wish to return a package to WW Group please first contact customer service. You send an email to: info@wwgroup.be.

Clearly describe why you want to send the package back. You will receive notice from us. After you have talked to us about the return, repack the products in proper manner (which may in the box in which you received the product). You write on the invoice what the problem is and send the invoice with the product.

Packaging is unopened and therefore are expected back in salable package.

We do not accept units back with traces of users and / or damaged packaging. they can still be in the package in return refused and returned.

Of course, the shipping 100% reimbursed by WW Group if an error was made.


7. When my order will be shipped free of charge?
Your order will be shipped free of charge from € 75!