Right of withdrawal

Right of withdrawal

You have the right to revoke the contract within a period of 14 days without giving any reasons. The withdrawal period expires 14 days after the day on which you or a third party other than the carrier and indicated by you acquires physical possession of the good.

In order to exercise the right of withdrawal, you need us:

Kerkeplaat 11
3313 LC Dordrecht

[email protected]

By means of a simple statement (e. g. in writing by post or e-mail) informing you of your decision to withdraw from the contract.

In order to comply with the withdrawal period, it is sufficient to send your notice regarding your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you revoke the agreement, you will receive from us all payments you have made up to that time, including delivery costs (except for any additional costs arising from your choice of a different delivery method than the cheapest standard delivery offered by us) immediately and in any event no later than 14 days after we have been informed of your decision to revoke the agreement. We will refund you with the same payment method as you used for the original transaction.

We will wait with reimbursement until we have received the goods back, or you have demonstrated that you have returned the goods, whichever time comes first.

You must return or hand over the goods to us immediately, but in any event no later than 14 days after the day on which the decision to cancel the contract has been communicated to us. You are on time if you return the goods before the period of 14 days has expired.

The direct costs of returning the goods will be for your account.

Excluded from the right of withdrawal is a consumer purchase that relates to the delivery of:

products manufactured according to consumer specifications, which are not prefabricated and which are manufactured on the basis of an individual choice or decision of the consumer, or which are clearly intended for a specific person;

Products that deteriorate rapidly or have a limited shelf life;

products which are not suitable for return on grounds of health protection or hygiene and which have been broken after delivery;

Products that are irrevocably mixed with other goods after delivery due to their nature;

alcoholic beverages whose price has been agreed upon at the time of purchase, but whose delivery can only take place after 30 days, and whose actual value depends on fluctuations in the market over which you have no influence;

audio and video recordings and computer software whose seals have been broken after delivery;

newspapers, periodicals or magazines, with the exception of a contract for the regular supply of such publications (a subscription);

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